Got Questions? We’ve Got Answers.
Whether it’s your first Globus tour, or you’re joining us again, we're thrilled to have you! Either way, you’re sure to have a few questions about what to expect on your vacation. From accommodations to travel tips, we’re here to make preparing for your tour simple and easy.
Booking a Trip FAQs
- How do I find a vacation?
- How do I make a reservation?
- What is the Travel Protection Plan?
- Why am I asked to give my passport name, gender and date of birth when booking air?
- How does Globus support sustainable travel and protect the environment?
- Are Globus tours disability accessible?
- Why is my contact information collected when I book?
How do I find a vacation?
Choose a destination from our Explore Tours page. Click on a specific tour to be linked to a page that provides a tour overview and links to detailed information about the Itinerary, Highlights, Maps, Hotels, Dates, Prices, and more!
How do I make a reservation?
Once you have found a vacation that interests you, you can use the "Book It" button located on the tour page. You can also contact a travel advisor or call us at 1.866.755.8581 with any questions and to book your exciting Globus experience.
What is the Travel Protection Plan?
The Travel Protection Plan offers important services to help protect your vacation purchase. Under the Trip Cancellation Waiver, you can cancel your trip any time up to departure for several eligible reasons as listed in the plan and receive a refund of the normally non-refundable Globus cancellation penalty amount. If your reason for cancellation does not qualify for a cash refund, you would instead receive a Cancel for Any Reason travel certificate equal to the cancellation penalty amount. Travel certificates are valid for travel within two years from the original canceled tour start date.
In addition, the plan offers Travel Insurance benefits, including Trip Cancellation for independent air arrangements, Trip Interruption, Trip Delay, medical expense, emergency medical transportation, baggage loss, theft, damage or delay coverage, 24-hour emergency assistance services, and more.
Why am I asked to give my passport name, gender, and date of birth when booking air?
Due to increased travel security around the world, the Transportation Security Administration (TSA) requires airlines to collect this information in accordance with the Secure Flight Program enacted by the U.S. Department of Homeland Security. If the name on the airline reservation does not match the name exactly as it appears on your passport or other government-issued ID being used at the time of travel, you may not be allowed to board the plane. It is also important that this information be provided correctly at the time of booking, as any changes to your air booking, which includes spelling, could be subject to a change fee, penalties, higher fares, new schedule, and/or cancellation. TSA information is required within 10 days of booking air with Globus.
How does Globus support sustainable travel and protect the environment?
Globus is committed to minimizing our impact on the environment and to reducing dependence on non-renewable resources. In this endeavor, we have implemented policies to support this mission and are working carefully to enhance our products with this mission and our values combined. We are committed to complying with all relevant legislation and/or regulations.
Are Globus tours disability accessible?
Globus makes reasonable attempts to accommodate the special needs of disabled and mobility-impaired travelers but is not responsible in the event it is unable to do so. Because we cannot provide individual assistance to travelers in many situations, and most of our transportation services are not equipped with wheelchair ramps, we recommend that you view our terms and conditions for details and contact us to learn more.
Why is my contact information collected when I book?
There may be times when unforeseen events beyond our control impact travel schedules and potentially disrupt your vacation. These include, but are not limited to, severe weather conditions, acts of nature, and government travel advisories. Under such circumstances, it is critical that Globus be able to contact you immediately and effectively - including nights, weekends, and holidays - to make sure we’ve informed you of any possible changes to your travel.
Additionally, the care and safety of our guests have always been our highest priority. There may be a need to contact you while on the trip or to contact someone back home due to an unforeseen event that happens while on the trip. Therefore, in addition to pre-trip contact information, we also require an emergency contact name and number, as well as an on-trip phone number for all travelers .
Preparing for Your Vacation FAQs
- Do I need a passport and a visa?
- What size can my suitcase be?
- How many bags am I allowed to bring?
- What is the difference between a twin bedded room and a double room?
- What size is a triple room?
- When will I receive my travel documents?
- Where can I find information on currency rates?
- Can I pre-pay my gratuities before my vacation?
Do I need a passport and a visa?
When traveling outside the United States, a passport is required for U.S. citizens and many countries require that the passport be valid for at least 6 months after the date of travel. Some countries also require a visa. We know that navigating visa applications and requirements can be confusing. We can help. Globus is pleased to offer its customers the expertise and experience of Generations Visa Services (GenVisa), with fast and easy ways to obtain visas, passports, and/or other documents required for travel. You can check visa requirements for your vacation by visiting the Generations Visa Services Web site at www.genvisa.com/globus. Simply select your country of travel and the specific tour on which you are traveling to obtain any necessary visa forms. Since most consulates require visas only be obtained within 90 days of travel, Generations Visa Service is also able to save your information and e-mail you the latest visa packet when available for your travel dates. As an added bonus, when you identify yourself as a Globus customer, you receive our preferred discounted rates for visa and passport services.
What size can my suitcase be?
Due to limited coach capacity, your bag should have dimensions not exceeding 30"x21"x11" (62" linear dimensions) or weight exceeding 50 lbs. Carry-on bags should not exceed the dimensions of 12"x11"x6". Please note that air carriers, cruise lines and other forms of transportation may have other restrictions and requirements including weight, and we recommend that you contact the suppliers directly for additional information. We regret we are unable to accept a second suitcase or any luggage exceeding these limits.
Some airlines are also charging fees for checked baggage, and these fees are not included in the vacation or airfare package price. Please check with your airline directly for baggage information and regulations. Globus is not responsible for any additional fees imposed by air carriers regarding baggage.
How many bags am I allowed to bring?
Porterage for one suitcase is included in the vacation price. Airport/train station porterage is not included unless otherwise specified in your travel documents. Due to limited motorcoach capacity, your single bag should have dimensions not exceeding 30"x21"x11" and weight not exceeding 50lbs (22kg). We regret that we are unable to accept a second suitcase or any luggage exceeding these limits on published vacation. Some tours have more restrictive regulations than those listed above. Please refer to your Travel Documents for more information.
Your air carrier may have stricter weight/dimension limitations than those listed above. Size and weight limitations for carry on and checked baggage vary from airline to airline and even according to destination. Up-to-date information on carrier specific standard checked baggage allowance (including size and weight limitations), the standard allowance (and fee, if applicable) for carry-on baggage, and the standard fee for the first and second checked bag, along with information that additional discounts may apply depending on flyer-specific factors (e.g. frequent flyer status, military, credit card used for purchase or early purchase online, etc.) can be found by accessing www.iflybags.com. Globus is not responsible for additional fees imposed by air carriers regarding baggage. Regulations within most airports require that passengers handle their own luggage through customs. No responsibility is accepted for loss of or damage to baggage or any of the traveler's belongings throughout the duration of the vacation. Baggage insurance is recommended. Review our comprehensive Travel Protection Plan for available coverage options.
Carry-on bags should not exceed the dimensions of 12"x11"x6". For safety reasons, wheeled carry-on bags are not recognized as hand luggage on motorcoaches and mini-buses. Carry-on bags must be small enough to store in overhead bins or under the seat in front of you on motorcoaches and other transportation.
For vacations in Africa, due to limited capacity on safari vehicles and flights when on safari, your single bag must be soft-sided and cannot exceed 33 lbs (15kg) for vacations in Kenya & Tanzania or 44 lbs (20 kg including hand luggage) in Botswana. Due to limited transportation capacity on South Africa itineraries, your single bag should have dimensions not exceeding 30"x21"x11" and weight not exceeding 50lbs (22kg) unless otherwise noted in your Travel Documents.
What is the difference between a twin bedded room and a double room?
A double room is a room designed to accommodate two people, though not necessarily with two separate beds. A twin bedded room has two separate beds of any size; this is what we usually reserve for our guests.
What size is a triple room?
A triple room is the same size as a twin bedded room. It will have beds to accommodate three people; however, we cannot guarantee that there will be three separate beds. If there are only two beds, a rollaway may be requested but also cannot be guaranteed.
When will I receive my travel documents?
Travel documents, including any air tickets, itineraries, and other information, are available approximately two to three weeks prior to departure provided full payment has been received.
Can I pre-pay my gratuities before my trip?
Globus offers passengers the ability to pre-pay their Tour Director and Driver gratuities before departure. The service will help with planning and budgeting and it will be one more thing that is taken care of before your vacation starts. A base rate, per person, has been set for the length of each vacation and covers gratuities for the Tour Director and Driver, however, Local Guides and others are not covered in this amount. You can pre-purchase gratuities at the time of booking online or over the phone or they can be added after you’re already booked. Note: Tips to Local Guides are included in pre-paid gratuities in South America. South Pacific tours are excluded from pre-paid gratuities.
When On Vacation FAQs
When can I purchase optional excursions?
You can view and pre-purchase optional excursions 90 days before your vacation starts, which will also be available while you're on vacation. A list of optional excursions will be included in your documents for review prior to departure. By purchasing excursions and activities beforehand, you have the opportunity to craft a more personal touring experience and plan your time and budget in advance. To purchase excursions for your Globus tour, log in to the MyGlobus site (you will need your invoice/reservation number).
How is seating determined on the coach?
We offer daily rotation of seating, which gives everyone a variety of views.
Committed to Your Health & Safety
Our Global Health & Safety Team has established a worldwide Assurance program, with enhanced on-trip protocols and procedures, to ensure the health and happiness of our guests. Learn more about Globus' On-Trip Assurance.
Globus Program to Cuba FAQs
- How is it possible to travel to Cuba?
- What is Support for the Cuban People?
- How much free time will I have in Cuba?
- What type of hotels will I stay in?
- Can I bring my children on the trip?
- What type credit card/currency should I use?
- Can I bring a camera to Cuba?
- Will my cell phone work in Cuba?
- What documents do I need for this trip?
- Do I need a passport & visa?
- What items can I bring back to the U.S.?
How is it possible to travel to Cuba?
The Cuba program featured is not a tour but a Support for the Cuban People program, operated under a United States Department of the Treasury, Office of Foreign Assets Control (OFAC) general license. Globus previously applied for and received individual licenses from OFAC. Thus travelers with Globus can be confident that our itinerary is compliant with all OFAC requirements. You will not travel as a “tourist” but as part of a Support for the Cuban People program and must participate in all program activities.
What is Support for the Cuban People?
The Support for the Cuban People program is a full-time schedule of opportunities to engage directly with the Cuban people. Our program features meaningful encounters and activities with Cuba’s residents, musicians, students, artists, private business owners, and entrepreneurs. These will be rewarding cultural and educational exchanges, allowing participants to share their culture and ideas with the Cuban people while learning about them at the same time.
How much free time will I have in Cuba?
Under OFAC requirements, all travelers must participate in a full-time schedule of Support for the Cuban People activities during the day. During the early morning hours and evenings, you will be able to explore on your own.
Hotels are conveniently located first-class or best available accommodations featuring private bathroom, hairdryer, bath amenities, air-conditioning, satellite TV, and telephone. Some programs visit remote areas where some facilities are not up to the first-class standards you expect from Globus. However, we have selected the best available hotels that satisfy our high standards of cleanliness and comfort. For more information on specific hotels used on our program, please visit our website.
Can I bring my children on the trip?
Travelers under 18 years old on the departure date must be accompanied by an adult throughout the trip and must share an adult’s accommodation. Children under 8 years of age are not allowed on our Cuba programs.
Checks, credit cards, and debit cards issued by U.S. Banks are not useable in Cuba. With a few exceptions, certain hotels may accept US credit cards. Note: this may change at any time.
We suggest you bring Euros (preferred) in small denominations or USD in small denominations to use while in Cuba. Euros and USD can be used at private business and you often get a better exchange rate than using the Cuban Peso. Euros can be exchanged at the airport, exchange bureaus, Cuban banks, and your hotel’s front desk. For your convenience, very little cash is needed for these programs, as the majority of meals, activities, and gratuities are included. We recommend you bring as much cash as you would normally spend on incidentals while traveling elsewhere.Can I bring a camera to Cuba?
You may bring one camera and one video camera into Cuba. Professional photo equipment is not allowed. Your Cuban National Tour Director will outline what you may and may not photograph.
NOTE: Spare batteries, film, memory cards, etc., are not easy to find in Cuba, so pack extras.Will my cell phone work in Cuba?
In general, U.S. cell phones, including smart phones, may or may not work in Cuba. Please check with your carrier before leaving home. You will be able to use your hotel phone but this can be expensive. Another option is to download the WHATS APP on your cell phone prior to travel. WHATS APP can be used to text and make calls from Cuba when using Wi-Fi.
What documents do I need for this trip?
Due to the special requirements to visit Cuba, participants will be required to complete and sign a travel affidavit confirming that they are traveling on a Support for the Cuban People program and are aware of the travel rules. Participants are also required to read and acknowledge the Notice of Cuba Program Information (Cuba travel tips).
Do I need a passport & visa?
A passport (valid for at least six months after the scheduled return date) is required for programs to Cuba. A visa is also required to travel to Cuba. Your airline will help you obtain the visa and advise cost.
What items can I bring back to the U.S.?
Any items brought back to the United States must be imported for personal use and limits on duty and tax exemptions will apply. These items may include artwork, handmade items, crafts, books, and music. Authorized travelers to Cuba may purchase alcohol and tobacco products while in Cuba but they must be consumed in Cuba. You may no longer return to the United States with alcohol and tobacco products.